Shipping policy

Shipments from Spain to UK:

Non-EU countries (United Kingdom, Switzerland, Andorra...), as well as the islands and/or regions of EU countries (Canary Islands, Ilha da Madeira...) have a door-to-door shipping service. Export and import documentation are included in the shipping price, however your government may request payment of additional fees. Astro Telescopios is not responsible for the additional value that falls on the imported product, but we provide all the support and assistance that the client needs to solve any incident if necessary.


The maximum weight allowed for international shipments is 60Kg per shipment. If the order exceeds that weight, it will have to be divided into 2 or more shipments and the customer must pay the difference.
If you have questions about your International shipment or to the Canary Islands, please do not hesitate to write to us at atencionalcliente@astrotelescopios.es, we will budget the shipment and help you find the best solution.


Shipping prices to United Kingdom:

  • 0kg–1.9kg £ 15.58
  • 2kg–2.9kg £ 16.16
  • 3kg–3.9kg £ 17.53
  • 4kg–4.9kg £ 19.42
  • 5kg–5.9kg £ 20.23
  • 6kg–6.9kg £ 22.25
  • 7kg–10kg £ 25.66
  • 11kg–15kg £ 32.54
  • 16kg–20kg £ 38.38
  • 21kg–25kg £ 42.13
  • 26kg–30kg £ 45.89
  • 31kg–35kg £ 49.64
  • 36kg–40kg £ 53.40
  • 41kg–50kg £ 72.95
  • 51kg–60kg £ 92.48

Lost order:

If your order never arrived at its destination, let us help you!

First, check your shipping confirmation and make sure you have entered the complete address. If the address has an error, we will be happy to send a new shipment to the address you tell us (although this second shipment will be at your expense).

If the shipping address is correct, contact info@astrotelescopios.com adding your order number. We will see how to help you as soon as possible.

Damaged items:

The last thing we want is for you to be left with an item damaged in transit. If your order arrives damaged, please contact us immediately providing the following information:

1) Photo of the merchandise with the internal packaging: it must show that the packaging used has protected the contents during transport. An image of the damaged merchandise placed inside the packaging, as it originally arrived to the recipient, is required.

2) Photo of the outer packaging, including the shipping label of the transport company: it must show that the shipment was made with the contracted transport company and that the claim corresponds to the shipment. The photo must be taken at a distance where all the information on the shipping label is visible and legible.
Please remember to always check the good condition of the box before accepting delivery.